In the event cancellation happens 15 days or less before the check in date, 50% of the booking amount will be kept by SignatureStays. The guest will receive a refund equivalent to 50% of the rental amount paid and full refund of the cleaning fee and DTCM fee paid.
In the event, cancellation happens more than 15 days before the check in day, the Guest will receive a full refund.
For bookings of 30 days or less:
In the event cancellation happens 5 days or less before the check in date, 50% of the booking amount will be kept by SignatureStays. The guest will receive a refund equivalent to 50% of the rental amount paid and full refund of the cleaning fee and DTCM fee paid.
In the event cancellation happens more than 5 days before the check in day, the Guest will receive a full refund.
Cancellation during the stay:
If the Guest cancels this agreement before the term of a short term booking (30 days or less) ends, SignatureStays will keep the entire amount of the booking and the guest will not receive any refunds.
If the Guest cancels this agreement before the term of a long term booking (more than 30 days) ends, SignatureStays will keep 15 days rent (the following 15 calendar days fee) and refund the remaining amount.
If the owner or SignatureStays wants the guest to vacate the Property before the end of the agreed term , they should give the Guest a 1 month notice period (30 nights) and the Guest shall receive a full refund for the period extending between the early termination date and the term end.
